Returns & Refunds
Free Ground Shipping Over $30
The delivery of a custom-made and alcoholic product is a little bit different than your standard online purchase. If you have never ordered with us, please take a few minutes to read over our policies and procedures to ensure the smooth delivery of your product.
Our products are custom made to each customer’s specification; this, in combination with the fragile and regulated nature of alcohol, leads to some unique logistical challenges. The goal of our policies is to give our customers the confidence to know their order will arrive safely and on-time, all at a fair and transparent price.
Hours of Operation & Turnaround Time
Winesking Wine is open M-F 9 am to 5 pm Central Standard Time. Turn around time is only counted on Winesking Wine business days.
8-10 business days
6 business days
4 business days
Expect delivery by (if ordered today)
When will my order ship?
Our products are custom-made and handcrafted, thus production times vary. We provide you with a guaranteed date of delivery at the time of purchase so you can have peace-of-mind and not worry about when the product will ship.
If anything breaks, we give you the option to either receive a replacement product or a refund for the cost of the damaged goods.
On-Time Delivery Guarantee
We offer free and paid delivery options. Our free turn around method is designed to be efficient and economical.
Priority and Expedited turnaround options are perfect if you really need your order by a specific date, if you are purchasing a very valuable wine, or if you are shipping to a temperate climate. These paid turnaround methods are backed by our on-time money back guarantee. Your order will arrive on or before a specific date. Please note, the guaranteed delivery timeline starts the business day following your date of purchase.
If the courier’s first attempt to deliver your order is after the guaranteed delivery-by-date, we will refund your shipping costs.
Please note the following exclusions:
• Free turnaround services like standard shipping and local pickup in Austin, Texas
• Any package containing alcohol legally requires the signature of someone 21 or older. If delivery is attempted on or before the guaranteed delivery-by-date but fails because no one is able to sign for the package then the shipment is not eligible for the on-time delivery money back guarantee.
• Delays caused by the courier or weather are not eligible for the on-time delivery money back guarantee.
Can you ship to Military addresses?
No, we cannot ship to military addresses.
The United States Postal Service is the only courier legally allowed to deliver packages to military addresses and it is their policy to not ship alcohol.
Returns & Refunds
Packages that were returned to us as undeliverable are not eligible for refunds. The purchaser is responsible for return shipping fees and re-shipment fees (if desired). If the purchaser does not wish to pay for re-shipment, the order will be disposed of and is not eligible for refund or replacement. For this reason, we ask that you please be certain someone will be able to sign for your delivery at the shipping address you have selected before submitting your order.
If your order is returned as undeliverable, the card from your order will be charged for the return journey to Winesking Wine in Austin, Texas. This new shipment charge is equivalent to the initial shipping fee on your order. You will then be sent a new invoice, reflecting the added return shipping charge.
Returned packages can be shipped back out immediately. Standard shipping rates apply. If your order is returned to Winesking Wine, we will reach out via email as soon as possible. If you would like to speed up the process, email firstname.lastname@example.org as soon as you realize your order is being returned – please include your order number and a new address (if you want to have the order shipped back out)
To provide you with the most affordable shipping possible, we calculate our rates in real time using the items in your order and delivery location. To view shipping costs, add items to your cart and enter your address in the first step of checkout. To return to your cart after viewing shipping costs, click “Back to cart” in the top right corner of checkout.
Where We Ship
We can ship non-alcoholic items to all 50 states in the United States. We don’t ship anything internationally or to U.S. territories at this time.
We can ship wine to most of the United States, but inventory availability varies greatly from state to state. Please use our “Ship to” sort function in the top right corner of the website, to ensure you are viewing the most accurate inventory for your shipping location.
Additionally, we cannot ship packages containing alcohol to Military addresses or P.O. boxes. These locations will not hold alcohol under any circumstances. Use caution when shipping alcohol to a School, as many educational campuses ban alcohol deliveries on campus.
Shipping Confirmation Emails
You will be sent a confirmation email containing your tracking number when all or part of your order is shipped, it is your responsibility to monitor your delivery & ensure a signature is provided to the courier.
If your package contains alcohol, someone over 21 must be available at the time of delivery to sign for the package. FedEx will attempt to deliver your package on 3 consecutive business days.
If FedEx is unable to deliver the package after three attempts, it will be sent to the nearest FedEx hub. The package will be held at the hub for 3-5 business days before being returned to Winesking Wine in Austin, Texas. Winesking Wine is not responsible if FedEx returns your package after 3 attempts, instead of holding it for pickup first.
If you do not have anyone who can sign for the package at home, we strongly recommend shipping to a commercial address. Don’t have a business address that you can ship to? You can ship directly to any FedEx or Walgreens store across the nation. Put “FedEx – Hold at location” or “Walgreens – Hold at location” in the company field of the shipping address for your chosen location. Once your order arrives, you will have 5 business days to provide a signature and pick up your order. Please note, the name on the package must match the ID of the signee.
Rerouting Alcohol Shipments
FedEx may or may not be able to re-route your order, depending on restrictions locally. For this reason, we ask that you please be certain someone will be able to sign for your delivery at the shipping address you have selected before submitting your order.
You may be able to change the address of your package through FedEx Delivery Manager. Generally, re-route fees are lower when processed through FedEx Delivery Manager.
If you are unable to reroute your package via FedEx Delivery Manager, email your new address to email@example.com Re-routes processed through Winesking Wine cost $18 per package.